Privacy Policy

How this Policy Works

The purpose of this Policy is to explain when, why and how we process information that may relate to you ("personal data"). It also provides important information on your statutory rights. This Policy is not intended to override the terms of any contract you have with us, nor rights you might have under data protection laws.

• Who is responsible for looking after your personal data?

  Secret Room 42 is principally responsible for looking after your personal data (your Data Controller). Data Controller means the company that determines the means and purposes of the processing of personal data.

  You should be aware that although we are principally responsible for looking after your personal data, information may be held in databases that can be accessed by other companies. When accessing your personal data, all companies will comply with the standards set out in this Policy.

• What personal data do we process?

  We may process the following personal data about you:

  • Name.
  • Date of birth.
  • Email address.
  • Phone number.
  • Password.
  • IP address.
  • Location data.
  • Website usage.
  • Gender.
  • Age.
  • The content you submit, such as posts, comments, personal preferences, opinions, complaints, and chats.
  • If you submit a complaint, the account name or username, and email are registered with the casino or gaming operator against which the complaint is directed.
  • Other information. You may choose to provide other information directly to us or we might require other information from you. For example, we may collect other information when we handle a complaint submitted by you, when you use the forum and live chat functions, or otherwise communicate with us.

• What do we use your personal data for and when do we process your personal data?

  Secret Room 42 will collect information directly from you when you visit our websites.

  We use your personal data to:

  • create and manage your account with us
  • check if you are eligible to claim our bonuses and offers
  • communicate with you and respond to your inquiries, for example via our Live Chat or Support Centre
  • send out promotional emails relating to products and services
  • analyze information in our systems and databases to improve the way we run our business and websites according to user preferences, to provide a better service and user experience.
  • improve and target advertisements that you receive from us.
  • If you make available, handle/route a complaint you have submitted via our Casino Complaints Service to deliver you a fair, honest, and independent complaints resolution service
  • meet or exercise any of our legal obligations or rights

  We will only process your personal data for the purposes set out in this Section 3 and where we are satisfied that:

  • you have provided your consent to our using the data in that way, or
  • our use of your personal data is necessary to support “legitimate interests” that we have as a business (for example, to improve our products, to carry out analytics across our datasets or to deliver a fair, honest and independent complaints resolution service between players and casinos or gaming operators), in a way that is proportionate and respects your privacy.

• Direct Marketing

  We will use your personal data to send you direct marketing communications regarding products and services that we and our partners offer regarding for example online casinos, sports betting and financial services. This may be in the form of email or targeted online advertisements.

  In some cases, our processing of your personal data for marketing purposes will be based on our legitimate interests. When required by law it will be based on your consent.

  You always have a right to say no to further direct marketing, at any time. You can use the opt-out link that you find in all direct marketing communications, or by contacting us.

  We take steps to limit direct marketing to a reasonable and proportionate level, and to send you communications that we believe may be of interest or relevance to you, based on the information we have about you.

• How long do we keep your personal data?

  We will retain your personal data for as long as reasonably necessary for the purposes listed in Section 3 of this Policy.

  In some circumstances we keep your personal data during a certain period to meet for example legal, tax or accounting requirements.

  We maintain a data retention policy for personal data in our care. Where your personal data is no longer required we will ensure it is either securely deleted or made anonymous.

• What are your rights?

  You have some rights concerning your personal data. More information about each of these rights can be found by referring to the table set out further below.

  To exercise your rights you may contact us by sending an email to support@secretroom42.com.

  We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.